Your New Home Guide
Warranty Checklist

Smoke Alarm/CO alarm – 

Installed on the mains electricity with a battery backup system. Should the alarm “Beep” every few minutes the battery will need replacement.

COVERED: Installation or product failure. 

Note: regular cleaning to avoid dust build up and testing/replacement of the battery back-up is the Homeowner’s responsibility.

Intruder Alarms -

COVERED: Warranty is provided by the installer. For further advice please contact Customer Care.

Note: servicing of the alarm system and battery replacement are the Homeowner’s responsibility.

Most properties share foul drainage runs inside of the legal boundary.  Bloor Homes have the private and shared runs cleared and inspected prior to handover to ensure they are fully operational.

NOT COVERED: Blockages caused by general household waste, wipes, sanitary products or similar will not be attended to by Bloor Homes.  Please note that using Rods to clear blockages can cause issues further down the foul line – its recommended to have the blockage removed professionally.

COVERED: Issues with the foul line relating to the design, materials or workmanship will be investigated further. 

Note: If we attend to a reported issue with the Foul Line and no defect is identified, we reserve the right to recover our costs and/or decline any further investigations.

Regular cleaning with warm soapy water is recommended to ensure the drains work effectively. Harsh cleaning products such as bleach can affect the rubber seals and cause smells from the drainage to enter the room.  

NOT COVERED: Blockages caused by the general buildup of hair/soap etc will not be attended to by Bloor Homes and should be cleared by the homeowner on a regular basis as part of routine maintenance.

COVERED: Issues with the waste or trap relating to the design, materials or workmanship will be investigated further.

Boiler –

Common Fault codes such as F1 (Low Pressure) can be troubleshooted from the manufacturer’s handbook.  Please ensure your boiler pressure is set between 1-2barr to ensure smooth operation.

COVERED: Warranty against faulty parts in the first 2 years is provided by the Boiler Manufacturer. 

For further advice please contact the Manufacturer directly.

Note: Annual servicing of the boiler, hot water cylinder and expansion vessel are the Homeowner’s responsibility. If an annual service is not carried out this can affect the life expectancy of the system and mean we cannot provide assistance in the event of a breakdown as it would void the warranty.

Loss of Pressure –

Please refer to the Boiler Manufacturer’s handbook for details on how to top up the pressure should it fall below 1barr

NOT COVERED: Topping up the system is part of normal maintenance. Guidance videos/manuals can be found from the Manufacturers Website directly.

COVERED: If the system fails to re-pressurise after topping up this may require further investigation. Contact Customer Care.

Noisy Pipes –

NOT COVERED: Some minor noise is normal and to be expected due to the expansion and contraction of water pipes when the central heating system starts/heats up or is cooling down.

COVERED: Investigation/repair of loud noises that persist.

Radiators –

The Radiators surface can be affected by humidity and moisture, we therefore recommend that your extractor fans remain on at all times and that you do not dry clothes near or on the radiators as this will cause rust spots to appear on the painted surface.

NOT COVERED: Bleeding radiators, this is part of normal Homeowner maintenance.

Covered: Investigation/repair if the radiator fails to heat after bleeding. Contact Customer Care

Towel Rails – 

Powder coated rails can be effected by humidity and moisture, please do not dry wet towels on the rails.  For more information on care and maintenance please refer to the manufacturer’s booklet/website.

NOT COVERED: Bleeding radiators, this is part of normal Homeowner maintenance.

COVERED: Investigation/repair if the radiator fails to heat after bleeding. Contact Customer Care

NOT COVERED: Cosmetic damage such as minor chips and mortar residue. 

COVERED: Structural defects – see section “Cracks” below

Note: Efflorescence (white deposits) occurs as the structure dries out and is to be expected following construction. This will weather off over time.

Ceramic tiling should be cleaned with warm soapy water and a soft cloth, grouting and mastic sealant will require regular maintenance to ensure the areas remain watertight.

NOT COVERED: Cosmetic damage such as minor chips and grout/silicone residue. 

NOT COVERED: Minor separations in grouting / silicone due to settlement / shrinkage.

COVERED: Issues with the tiling relating to the design, materials or workmanship will be investigated further.

Note: Bloor Homes are unable to assist with any leaks / damage that occur due to a lack of grout/silicone maintenance.

NOT COVERED: To be expected in organic and/or mass-produced products.

Settlement or shrinkage cracks are normal and to be expected following the build process, your home will need time to dry naturally and then any minor shrinkage can be addressed when you decide to decorate.  It’s recommended that you hold off decorating for at least the first 12 months.

Brickwork & Mortar joints –

NOT COVERED: Minor cracking (less than 2mm wide)

COVERED: Investigation/repair of cracks wider than 2mm. 

Ceilings –

NOT COVERED: Minor cracking (less than 2mm wide)

NOT COVERED: Nail pops - if less than 6 per room

COVERED: Investigation/repair of cracks wider than 2mm. 

COVERED: Nail pops (small cracks/round holes that appear in ceilings as the plaster skim dries out) where there is an exceptionally large number (6 or more) in an individual room

Concrete –

NOT COVERED: Minor cracking (less than 2mm wide)

COVERED: Investigation/repair of cracks wider than 2mm. 

Floors –

NOT COVERED: Minor cracking (less than 2mm wide) to floor screed etc.      

COVERED:  Investigation/repair of cracks wider than 2mm. 

Internal Walls/Painting/Woodwork –

NOT COVERED: Minor cracking (less than 2mm wide)

COVERED: Cracking in excess of 2mm wide.

Note: Where cracking is repaired by Bloor Homes, the decorations will be blended in or if this cannot be achieved, the wall will be painted up to a change in direction of the wall only.

Tapes/Board Joints -

NOT COVERED: Tape joints/blown tapes to plasterboard ceiling & wall joints that are fully covered or unobtrusive (not visible from a distance of 2m in natural daylight)

COVERED: Visible tape joints/blown tapes to plasterboard ceiling & wall joints (visible from a distance of 2m in natural daylight)

NOT COVERED: General Lock, latch and keep plate adjustments will likely be required during seasonal changes and is the homeowners responsibility to complete.

Note: Composite/UPVC doors & windows can expand in hot weather. As a result, they may become more difficult to operate. This is not a warranty defect

NOT COVERED: Storm damage, cosmetic or accidental damage, wear and tear.

COVERED: Warping, if it affects the operation of the door.  Bloor Homes work in line with the Manufacturer’s warranty guidelines.

Firstly, we kindly ask that you check your appliances, consumer unit and with your energy supplier to see if there is a known fault before contacting our Customer Care Team.

NOT COVERED: Power failure due to faulty electrical appliance/s not supplied by Bloor Homes.

COVERED: Loss of power caused by an installation failure relating to the design, materials or workmanship will be investigated.

NOT COVERED: Power failure due to faulty electrical appliance/s not supplied by Bloor Homes.

COVERED: Defects caused by an installation failure relating to the design, materials or workmanship will be investigated.

Note: If no fault is found on attending, we reserve the right to charge for the callout or consequential electrical repairs.

COVERED: If not working and/or failing to adequately extract. 

Note: Any servicing or maintenance of the product is the homeowner’s responsibility.

NOT COVERED: Wood is a natural product so some colour variation, warping or splitting of materials should be expected and is not considered a defect.

NOT COVERED: Damage caused by anything other than faulty installation eg Weathering, storm damage or damage caused by others.

COVERED: Faulty installation. This must be reported during your home inspection & demonstration visit to be considered.

Please note that the materials used in construction can move, drop, shrink and expand during the settlement process of your new home. 

NOT COVERED: Minor creaking to timber floors is normal and to be expected as the home dries and settles.

COVERED: Creaking Floors, only if creaking persists after initial drying out period (12 months) and/or is particularly noisy this may require further investigation. 

COVERED: Investigation/repair of floors that are out of level tolerance, have ridges, or excessive movement.

NOT COVERED: Gaps or lines less that are 2mm in width or less caused by slab settlement / shrinkage

NOT COVERED: Cosmetic Damage including scratches, accidental damage etc 

COVERED: Problems arising due to faulty fitting or materials will be investigated further.

Door Mechanism –

Tip:  it’s a good idea to note down the make/model and serial number of your garage door in case there are issues that need to be returned to the manufacturer.

NOT COVERED: Lubrication of moving parts is the responsibility of the Homeowner.

COVERED: Please contact Customer Care if the door is not operating correctly.

Water Ingress –

NOT COVERED: Single skin brickwork garages are not designed/built to be watertight, so some damp/water ingress is to be expected.

Note: It is not recommended that garages are used for storage of vulnerable goods likely to be damaged by damp or moisture. We are unable to accept liability for damage to contents if used for this purposes.

You will have had the opportunity to inspect your Garden during your Home Inspection & Demonstration visit, any reported defects should be dealt with prior to legal completion.

Note: Following legal completion the landscaping in the garden and around the home isn’t covered by our warranty and is the homeowner’s responsibility to maintain.

Drainage/Waterlogging –

NOT COVERED: The characteristics of the soils in your area mean they may become saturated following periods of heavy rainfall. This is a natural occurrence that can be aided over time with regular ground maintenance.

Note: If waterlogging persists and/or affects the area within 3m of habitable parts of your home please contact Customer Care.

Levels –

NOT COVERED: Settlement. Ground disturbed during the build process will settle over time so minor dips and bumps can be expected and rectification is not covered by the warranty.

NOT COVERED: Levelling of your garden if it has been built on a slope.

Planting – 

NOT COVERED: The planting around you home (within your legal boundary) should be inspected prior to your legal completion date.  Any reports of issues with your planting cannot be accepted following legal completion.

Shut off gas supply and urgently contact your gas supplier. 

Please also advise Customer Care via telephone.

NOT COVERED: Routine clearing and repairs to any storm damage is the Homeowners responsibility.

NOT COVERED: Damage, unless reported prior to legal completion.

COVERED: Issues with the rainwater system relating to the design, materials or workmanship will be investigated further. 

*Also includes Washing Machine, Tumble Dryer and Dishwasher if fitted by Bloor Homes as an optional extra

COVERED: Warranty is provided by the Manufacturer who offer a direct callout service. For further advice please refer to the appliance Manufacturers handbook.

NOT COVERED: Breakdown of the Appliance during the Manufacturer’s Warranty Period where the appliance has not been registered.

Registering the appliances with the manufacturer is the Homeowners responsibility

Delamination –

NOT COVERED: Damage due to misuse, incorrect cleaning products, water damage etc.

COVERED: Issues with the Kitchen units / worktops relating to the design, materials or workmanship will be investigated further. 

Kitchen Unit Doors –

NOT COVERED: Some minor alignment adjustments maybe required from time to time, details on how to do this can be found on the Manufacturers website.

NOT COVERED: Discoloration. This is a normal part of the weathering process.

NOT COVERED: Lead sealant, splitting or delaminating.  This is the homeowner’s responsibility to maintain.

COVERED: Issues with the Lead Flashing/s relating to the design, materials or workmanship will be investigated further. 

NOT COVERED: Incidents due to accidental damage, lack of Homeowner maintenance and/or misuse.

NOT COVERED: Consequential damage such as water damage to household / personal possessions only should be referred to your Household Insurers.

COVERED: Leaks relating to the design, materials or workmanship will be investigated further. 

After occupation it is the homeowner’s responsibility to maintain essential services and their decision to change supplier, if preferred.

NOT COVERED: Some condensation is to be expected during the drying out process. 

This can be mitigated by ventilation and correct use of extractor fans etc.

COVERED:  Issues with Mould / Condensation relating to the design, materials or workmanship will be investigated further. 

NOT COVERED: Cosmetic damage, wear and tear

COVERED: Issues with the Paving Slabs relating to the design, materials or workmanship will be investigated further. 

Your new home is finished in standard emulsion (walls and ceilings) and gloss on the woodwork.  Details of the paint colors can be obtained from your Customer Care Department.

NOT COVERED: Cosmetic damage, wear & tear and minor imperfections.

COVERED: Inconsistent finish, excessive paint runs.

Note: areas should be viewed from a distance of 2m in natural daylight with no artificial light shining on the surface.

Note: White gloss may turn yellow over time. This is due to EU legislation regarding VOC levels and is not something that Bloor Homes can be held responsible for.

NOT COVERED: Storm damage (e.g. slipped tiles caused by strong winds).

COVERED: Issues with the Roof relating to the design, materials or workmanship will be investigated further. 

NOT COVERED: Cosmetic damage, minor imperfections (e.g. scratches, cracks or dents) or wear and tear. 

COVERED: Issues with the Sanitaryware relating to the design, materials or workmanship will be investigated further. 

Mastic sealant will require regular maintenance to ensure the product remains effective.

NOT COVERED: Minor separations in Sealant due to settlement / shrinkage.

COVERED: Issues with the Sealant relating to the materials or workmanship will be investigated further.

Note: Bloor Homes are unable to assist with any leaks / resulting damage that occur due to a lack of maintenance.

NOT COVERED: Cosmetic damage (e.g. scratches, cracks or dents) and wear and tear unless reported at your Home Inspection and Demonstration visit.

COVERED: Issues with the Sealant relating to the materials or workmanship will be investigated further.

COVERED (in line with warranty provider’s requirements):

Please contact Customer Care within the first 2 years.

Thereafter please contact your Warranty Provider, details can be found in your handover pack.

Ceramic tiling should be cleaned with warm soapy water and a soft cloth, grouting and mastic sealant will require regular maintenance to ensure the areas remain watertight.

NOT COVERED: Cosmetic damage such as minor chips and grout/silicone residue. 

NOT COVERED: Cracking or lipping caused by settlement or shrinkage.

COVERED: Issues with the tiling relating to the design, materials or workmanship will be investigated further.

Grout –

NOT COVERED: Minor separations in grouting / silicone due to settlement / shrinkage.  Some surface cracks should be expected and should be addressed via routine homeowner maintenance.

COVERED: Please report extensive cracking of grout to Customer Care for further advice.

Note: Bloor Homes are unable to assist with any leaks / damage that occur due to a lack of grout/silicone maintenance.

NOT COVERED: Cosmetic damage (chips, dents, scratches etc.) and/ or wear and tear and/or accidental damage to all areas of the home unless reported within 7 days following legal completion.

NOT COVERED: Cosmetic damage (e.g. scratches, cracks or dents) or wear and tear 

COVERED: Issues with the windows relating to the design, materials or workmanship will be investigated further.